Customer Testimonials

Working with Jahaira was an absolute blessing! She accommodated me throughout the entire process and made everything smooth and stress-free. If you’re looking to get into a Volkswagen, I highly recommend making the drive up to Mohegan Lake. You won’t be disappointed!

By far the worst dealership experience ever. Sold us a lemon in 2022 and continued being very unhelpful through the whole process. Stay away

I’ve been bringing my car to this dealership for many years for oil changes and recall services, and I’ve always been happy with the service.This dealership is local to me, and this was my first experience with the new ownership, TASCA Volkswagen. Unfortunately, the unexpected happened… and I found myself needing a new transmission. Although it certainly wasn’t the news I was hoping for, the team made the entire process so much easier and less stressful. Once the parts arrived, they were able to complete all the work in just two days, which I really appreciated! ... Read More

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Google - Oct 24, 2026

I’ve been bringing my car to this dealership for many years for oil changes and recall services, and I’ve always been happy with the service.This dealership is local to me, and this was my first experience with the new ownership, TASCA Volkswagen. Unfortunately, the unexpected happened… and I found myself needing a new transmission. Although it certainly wasn’t the news I was hoping for, the team made the entire process so much easier and less stressful. Once the parts arrived, they were able to complete all the work in just two days, which I really appreciated! A special thank you to Lauren Coiro, the service manager, who was absolutely fantastic to work with, and EJ Peteli, the service advisor, who was also wonderful throughout the process. Both were professional, helpful, and made sure I felt taken care of every step of the way. So again, thank you to Lauren, EJ, and the entire service team for taking such great care of me and my car. Your hard work and customer service do not go unnoticed. I’m happy to continue trusting you with my car and highly recommend TASCA Volkswagen!

We recently brought our 2016 VW beetle to Mohegan Lake VW for service, and from the very beginning, the service we received was outstanding! To our surprise, we discovered that our vehicle needed an entirely new transmission, which was certainly unexpected. Throughout the process, our service advisor, EJ, was wonderful. He took the time to explain everything clearly and made sure we understood what was happening every step of the way. The video text we received from the technician was professional, informative, and easy to follow. Lauren, the service manager, also did an excellent job, keeping us informed throughout the entire ... Read More

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Google - Oct 22, 2026

We recently brought our 2016 VW beetle to Mohegan Lake VW for service, and from the very beginning, the service we received was outstanding! To our surprise, we discovered that our vehicle needed an entirely new transmission, which was certainly unexpected. Throughout the process, our service advisor, EJ, was wonderful. He took the time to explain everything clearly and made sure we understood what was happening every step of the way. The video text we received from the technician was professional, informative, and easy to follow. Lauren, the service manager, also did an excellent job, keeping us informed throughout the entire time our vehicle was in the shop. Even the cashier/receptionist was just so sweet. She even told us how much she loved our car. We truly appreciate the professionalism, communication, and the outstanding customer service we received from the entire team. Even with such a major repair, they made the experience as smooth and stress-free as possible. I would highly recommend the service department at Mohegan Lake VW to anyone looking for exceptional service and a team that genuinely cares about its customers!

We recently brought our 2016 VW Beetle to Mohegan Lake VW for service, and from the very beginning, the service we received was outstanding! To our surprise, we discovered that our vehicle needed an entirely new transmission, which was certainly unexpected. Throughout the process, our service advisor, EJ, was wonderful. He took the time to explain everything clearly and made sure we understood what was happening every step of the way. The video text we received from the technician was professional, informative, and easy to follow. Lauren, the service manager, also did an excellent job keeping us informed throughout the entire ... Read More

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DealerRater - Oct 22, 2026

We recently brought our 2016 VW Beetle to Mohegan Lake VW for service, and from the very beginning, the service we received was outstanding! To our surprise, we discovered that our vehicle needed an entirely new transmission, which was certainly unexpected. Throughout the process, our service advisor, EJ, was wonderful. He took the time to explain everything clearly and made sure we understood what was happening every step of the way. The video text we received from the technician was professional, informative, and easy to follow. Lauren, the service manager, also did an excellent job keeping us informed throughout the entire time our vehicle was in the shop. We truly appreciate the professionalism, communication, and outstanding customer service we received from the entire team. Even with such a major repair, they made the experience as smooth and stress-free as possible. I would highly recommend the service department at Mohegan Lake VW to anyone looking for exceptional service and a team that genuinely cares about its customers!

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We recently had a wonderful experience from Mohegan Lake VW We had brought my daughters car in for a transmission the team had worked with us trying to figure out the best route to go with the vehicle. The Service Manger Lauren Coiro was beyond professional she walked us through every step of the process and came up with the best possible solution to our problem. I Highly recommend Mohegan Lake Audi /VW

Just had my 2024 Tiguan in for service. I have to say it was an overall great experience. The service drive was super convenient. It was a little busy but I was quickly greeted by Lauren the service manager. She was super friendly and professional. She sat me with EJ the service advisor. He was also very friendly and outgoing. He explained everything that would be done during the service and a complimentary inspection. The waiting room was very clean and accommodating. My vehicle was completed within an hour which was awesome. Quicker than expected! They even washed my car! I ... Read More

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Google - Oct 14, 2026

Just had my 2024 Tiguan in for service. I have to say it was an overall great experience. The service drive was super convenient. It was a little busy but I was quickly greeted by Lauren the service manager. She was super friendly and professional. She sat me with EJ the service advisor. He was also very friendly and outgoing. He explained everything that would be done during the service and a complimentary inspection. The waiting room was very clean and accommodating. My vehicle was completed within an hour which was awesome. Quicker than expected! They even washed my car! I was really pleased with the entire experience, and this will be my go to VW service center going forward.

After a somewhat rocky start I have to stay the the customer service was great . Chris our salesman is a really good guy and very helpful. We love our 2026 Atlas . First ever car we have purchased that's not a GM product and im 61 . Hopefully the level of quality and service continues

Great service was provided from the entire service team. Jess from the service team was so helpful and took care of all my needs. Im really grateful for mohegan lake Volkswagen/audi

This is the 2nd time I’ve been there for service and each time I’ve been greeted by the polite staff, kept updated on the status of my service. So far this is one dealership service area that I don’t mind going to.

The people I dealt with were very professional and kind.

Always exceeds my expectations!

I called Tasca VW Audi for a 10k mile check up on Friday and I was able to get an appointment the next day Saturday / first green flag. When I arrived I was greeted quickly with a big smile and positive attitude from Christopher at the service area -?second green flag. I was seated and told by AJ that my service would take 1 - 1.5 hrs. I was done within that timeframe - third green flag. My car was washed and while I was wiping it off Christopher came by to offer help. This was my first visit to get ... Read More

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Google - Sep 14, 2026

I called Tasca VW Audi for a 10k mile check up on Friday and I was able to get an appointment the next day Saturday / first green flag. When I arrived I was greeted quickly with a big smile and positive attitude from Christopher at the service area -?second green flag. I was seated and told by AJ that my service would take 1 - 1.5 hrs. I was done within that timeframe - third green flag. My car was washed and while I was wiping it off Christopher came by to offer help. This was my first visit to get service for my 2026 VW Tiguan and I’m very happy to come back and recommend this dealership for service to others.

Excellent experience from start to finish-could not have been better Loaner car had less than 2,000 miles

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Great service!

I recently brought this 2024 certified pre-owned VW Atlas. I had a great experience. Jahaira Quezada was the greatest rep I’ve ever delt with she was very kind ,caring and straightforward, answering all questions and assisting me throughout the entire process. I wasn’t just a sale they made me feel like family. I would like to give thanks to Mohegan Lake Voltswagen. And I would like to have a special thanks to Jahaira, finance manager Anthony, and one of the best technicians ever Dominic. You guys have helped walk me through a great experience I’d never forget!! THANK ... Read More

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Google - Sep 12, 2026

I recently brought this 2024 certified pre-owned VW Atlas. I had a great experience. Jahaira Quezada was the greatest rep I’ve ever delt with she was very kind ,caring and straightforward, answering all questions and assisting me throughout the entire process. I wasn’t just a sale they made me feel like family. I would like to give thanks to Mohegan Lake Voltswagen. And I would like to have a special thanks to Jahaira, finance manager Anthony, and one of the best technicians ever Dominic. You guys have helped walk me through a great experience I’d never forget!! THANK YOU !!!!

It's hard to live the hot hatch lifestyle if the rear hatch won't pop on command. Mohegan had to keep the car for a few days to get the issue to reappear, but it was finally identified and repaired.

Jahaira was super helpful and the buying experience was great. Very happy with my GLI

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Great staff and very friendly

I was visiting family in the area and had an issue with my VW. They were so kind; empathy for my situation, assistance in getting the part and getting me an appointment asap. Everyone was wonderful, they helped me to get back on the road.

⭐⭐⭐⭐⭐ I had such a great experience working with Jahaira! She was friendly, patient, and genuinely helpful throughout the entire process. She never made me feel pressured and took the time to answer all of my questions and explain everything clearly. You can tell she actually cares about her customers and wants to make sure they leave happy. The whole experience was smooth and stress-free, and I would absolutely recommend working with her if you’re looking for a new car. Thank you, Jahaira, for making the process so easy!

Patrick was amazing, he was so knowledgeable and really helped guide me through the whole sale process. Everyone at the dealer was great! Highly recommend

I have bought several Volkswagens from Mohegan Lake VW, the most recent today. This was my first leasing turnover and I had great guidance from Patrick Doyle. He answered all my questions about the process, gave a great overview of the new car and helped me with the transition. I highly recommend both Mohegan Lake VW and Patrick Doyle

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The service department was wonderful to deal with and very patient. Especially Jenna. I have had horrible experiences with Danbury. I was very happy with Mohegan Lake.

Technicians are amazing!!

I had a great experience with Patrick and the team at VW Mohegan Lakes. The team greeted me as soon as I walked in the door and made me feel comfortable. Patrick went over the details and features of the car and was super helpful! The transaction was so smooth and seamless. Will be a returning customer.

Great expierence from start to finish. Supportive staff, transparent pricing and great selection. Shout out to Steve and Yahaira for their help!

Leased a Tiguan. Minimal effort, superb customer service and very timely delivery. Highly recommend the team.

Good service. Tire prices are a little high.

Stephen made the buying experience very comfortable. He is knowledgeable, understanding to your needs, personable, patient, and professional. I recommend Stephen to my family and friends.

From start to finish 10/10 experience. Dimitri was super understanding & great to work with. To Ernest helping me out with all the paperwork. & Finally ending it with Johaira who helped me finalize my purchase. Thank you all for your amazing customer service & for helping me get my dream car!

I always have wonderful experiences with MLV. The ease of making an appointment online is the best. The technicians I deal with are always so professional and polite. I drive 40 minutes and pass two other dealerships to come here.

Great Service!!

Great service

We recently had a wonderful experience leasing from Mohegan Lake VW. Our specialist Jahaira Quezada knew the car, the inventory and the lay of the land. She was terrific. Patrick Doyle helped get our process started. Manager Ernest Ramos was transparent from the start, even explaining the reasoning for their first offer. He was fair and left the door open. Very personable. Jahaira, Ernest and finance manager Anthony Mastracchio worked as a team to get us the best possible offer. They were easy to work with. That’s what you’re getting with Mohegan Lake - a full team effort. ... Read More

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Google - Jul 2, 2026

We recently had a wonderful experience leasing from Mohegan Lake VW. Our specialist Jahaira Quezada knew the car, the inventory and the lay of the land. She was terrific. Patrick Doyle helped get our process started. Manager Ernest Ramos was transparent from the start, even explaining the reasoning for their first offer. He was fair and left the door open. Very personable. Jahaira, Ernest and finance manager Anthony Mastracchio worked as a team to get us the best possible offer. They were easy to work with. That’s what you’re getting with Mohegan Lake - a full team effort. I highly recommend them.

Fast and easy Anthony and Company were honest and courteous So easy to deal with I just recommended my sister to them

First and foremost, the reason I brought my car in was because the SOS panel fell out for no reason. I brought it to a Service Station near me, and I was told by them that this is a very common problem for the make and model of my car (2020 Volkswagen Tiguan, SEL - only 64,000 miles ) and that thousands of people have had the same experience (I can confirm this, I have been on many message boards where people complained about this issue, though the major majority of them were able to get it paid for by their dealership), so ... Read More

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Google - Jun 28, 2026

First and foremost, the reason I brought my car in was because the SOS panel fell out for no reason. I brought it to a Service Station near me, and I was told by them that this is a very common problem for the make and model of my car (2020 Volkswagen Tiguan, SEL - only 64,000 miles ) and that thousands of people have had the same experience (I can confirm this, I have been on many message boards where people complained about this issue, though the major majority of them were able to get it paid for by their dealership), so I should go back to the dealership and the dealership would likely cover the cost. After I dropped my car off at the dealership, over a week’s period of time, I was told over and over that there’s nothing the dealership could do to help me with the cost, and that my extended warranty also did not cover the repair as it’s considered cosmetic trim (even though the entire panel is hanging down into my car and is obviously unsafe and obstructs my vision). I was also told that I would have to pay a $229 diagnostic fee, which was laughable, considering the panel was obviously hanging from the ceiling of the car and there was nothing else wrong with the car!). After days and days of very little response (I called many times) and very little help, I went to the dealership in person and was told by EJ that he would be able to waive the diagnostic fee, that this was a very common issue (the service technician I spoke with at the dealership agreed and said that he had worked on at least a few other cars that month with the same problem), and that he agreed that this was not a cosmetic issue, so he would reach back out to the warranty folks and make a case that this is something that should be covered. He told me that he would call me back on Monday with an update. By Tuesday I had still not heard back, so I called again and was told yet again that it could not be covered under warranty. On Wednesday, I was furious and instructed the dealership that not only would I not have the repair done there, but that I would never bring my car back to that dealership or likely any Volkswagen dealership and then I would likely never purchase another Volkswagen because of the numerous issues I’ve had with this car (among other things, the Bluetooth also doesn’t work, but I didn’t even bother to have them look at that because there are no loaner cars, I have a job, and I can’t afford to pay for weeks and weeks of a car rental). This was the worst experience I’ve ever had a car dealership and I would not go back. It is highly unethical that Volkswagen will not cover the cost of an obvious factory defect (as described online on numerous Volkswagen forums) and I would like a call back from corporate to discuss options for payment for this repair.

What an amazing experience with the Team from Volkswagen Mohegan Lake!!!! Jahiria was so impressive, she knew the Tiguan Turbo, she really impressed my wife, and that was the game changer, thank you so much Ernest and Anthony, great job VW Mohegan Lake!!!!!

Great experience! Good pricing

Such a phenomenal group of people! Friendly & professional, would recommend them 100000x!

My 10k check up took close to 5 hours to complete. During that time I waited in the area for service customers. Not one, not any staff member approached me to offer an update on the progress of my service, or, to offer an explanation regarding the extremely long wait. This is a completely ridiculous situation. When this wasted day concluded I didn’t receive any apology for the long delay for a simple checkup.

I had a very positive experience buying my Golf R at this dealership. Steve Yasinsac was my sales person. Informed, transparent, and friendly. Easy sales process, and I love my car. I definitely would recommend buying a car at this dealership.

“I had a great experience working with Dimitri and Ernest. The manager really went above and beyond, accommodating my requests to look at the vehicles multiple times and answering all my questions. The entire process was easy, smooth, and stress-free from start to finish. I truly appreciated the excellent customer service and would highly recommend this dealership to anyone looking for a great car-buying/ leasing experience.”

Always a great experience Edward and the service team always very helpful and informative

Dimitri was great to work with and really made the whole process seamless! Thanks again!

I have not had a great experience here. My factory brakes were defective. They replaced them for no charge with another set of defective brakes. So when I needed my third set of rear brakes in just over 3 years, they made me pay $1200 out of pocket when they knew they were defective to begin with. That’s bad business. The car gets great gas mileage, but I will not lease another VW here.

Awful place! Disorganized, sales team lies and management turn over is ridiculous and the customer pays the price with time and money. Service crew takes their time and makes warranty people wait excessively, every time.......there shouldn't be an every time....avoid!

This is why car dealers have a bad reputation. My daughter and I scheduled an appointment to drive and purchase a used vehicle. We live 2 hours away.my daughter is a critical care nurse and was in the middle of a 4 day stretch of 12 hour nighr shifts. We offered to put a deposit down to hold the car until we could get down in a couple days. We were assured by 2 salespeople it was not necessary to put a deposit to hold it and they gave us their word they would hold for us. If not, we could have both ... Read More

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Google - Feb 2, 2026

This is why car dealers have a bad reputation. My daughter and I scheduled an appointment to drive and purchase a used vehicle. We live 2 hours away.my daughter is a critical care nurse and was in the middle of a 4 day stretch of 12 hour nighr shifts. We offered to put a deposit down to hold the car until we could get down in a couple days. We were assured by 2 salespeople it was not necessary to put a deposit to hold it and they gave us their word they would hold for us. If not, we could have both scheduled time off to be there sooner, but we were told it wasn't necessary. Surprise..we get a call the day before we are scheduled to come down and make a purchase and they sold it out from under us. What an awful way to do business. Yes. We got the "there must have been a misunderstanding" line from the manager. I guess it's too difficult to be honest with your customers and grab the quick $$ and sacrifice your reputation. Unbelievable. And they wonder why car dealers are stereotyped as untrustworthy

Do not buy a car from this dealership. I’m currently on my second vehicle with them, and in that time, they’ve already gone through three different ownership changes — each one worse than the last. The quality of service has declined dramatically. Their service department is completely unreliable. If your repair isn’t something simple, be prepared to constantly follow up just to get anything done. Our VW Atlas needed a few parts replaced, and after being told multiple times that “the parts are on order,” months went by with zero updates or calls from anyone. When I brought ... Read More

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Google - Oct 22, 2025

Do not buy a car from this dealership. I’m currently on my second vehicle with them, and in that time, they’ve already gone through three different ownership changes — each one worse than the last. The quality of service has declined dramatically. Their service department is completely unreliable. If your repair isn’t something simple, be prepared to constantly follow up just to get anything done. Our VW Atlas needed a few parts replaced, and after being told multiple times that “the parts are on order,” months went by with zero updates or calls from anyone. When I brought the car back for another issue, they claimed it was a bent front rim. They kept the vehicle for a week — again, no loaner cars available — only for me to pick it up and find the issue still wasn’t fixed. What’s worse is that the service manager repeatedly avoids calls and is “always in a meeting” when you try to get answers. They even claimed the repair was complete, but it’s obvious they never test-drove the vehicle afterward. Any competent technician would have immediately noticed the problem still existed. This dealership shows a consistent pattern of poor communication, lack of accountability, and careless service. Save yourself the frustration — take your business elsewhere.

Don’t go here - came in at 8am and didn’t get my car back until 5:30pm for a simple oil change that they charged me $220 for - double the price I’ve paid anywhere else.

They sure do give you the run around I’ll tell you that. I contacted them in July to service my car because my rims were under warranty and had some scratches that needed to get fixed. I asked for a loaner car because the rims will have to be sent out. The day before my appointment I get the xx response of we don’t have any loaner cars. We will call you back. They did not call me back. I let it go and then mid August I reached out because now I needed an oil change as ... Read More

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DealerRater - Aug 28, 2025

They sure do give you the run around I’ll tell you that. I contacted them in July to service my car because my rims were under warranty and had some scratches that needed to get fixed. I asked for a loaner car because the rims will have to be sent out. The day before my appointment I get the xx response of we don’t have any loaner cars. We will call you back. They did not call me back. I let it go and then mid August I reached out because now I needed an oil change as well as getting rims fixed. Might as well do a two for one. I call and complain that no one even called me back about the loaner car and they straight up said “I was going to call you tomorrow.” What a xx response I’m not stupid nor was I born yesterday. Anyways, we made the appointment and I went today. They brought me to Audi and the lady said that they were calling me because apparently AGAIN didn’t have any loaner cars. Miraculously, they had an Audi to loan to me. Clearly you were trying to be me AGAIN. Thank god I never answered those phone calls. I leave to go to work and get a call saying that my coverage for scratches and what not to fix the rims ended in March. AGAIN, another xx lie… I bought my brand new car in January 2025….how does a 3 year warranty end after 2 months…. Not even to mention we bought not only 1 but 2 cars from them. This place is full of lying, scammy people, besides a few that we dealt with. Be careful when buying a car from them, any warranties or getting your car serviced and needing a loaner car. Also, the day before the tire pressure light came on and I put air in it and the light stayed on because I didn’t know how to turn it off and I figured it’s fine it’s going to get serviced tomorrow. I got an oil change and tires rotated, you would think that they would check the tire pressure and turn the light off. That feels very strange to me and makes me wonder if they even did anything with the tires. Do what you want with that extra information.

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A while back I spent half my day waiting on a quote to get something on my vehicle fixed under warranty. They said they needed to order the parts and would call me when they got them in. I never heard from them. Ended up going to a different VW dealer. I still get junk mail from them trying to get me to buy a car from them. Not happy with this location at all.

The service department is understaffed, poorly trained, and overwhelmed. They lack support from the management to provide loaners, or offer customers some assistance in figuring out alternative transportation, which is extraordinarily disruptive and costly to customers especially since the understaffing causes the repair to take a ridiculously longer time then it should. I was told many people have quit due to the poor management. Almost each employee I spoke with said they wished they could do more. They appreciated not being screamed at or cursed at by me as that is what they seem to frequently endure from angry, frustrated ... Read More

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Google - Aug 11, 2025

The service department is understaffed, poorly trained, and overwhelmed. They lack support from the management to provide loaners, or offer customers some assistance in figuring out alternative transportation, which is extraordinarily disruptive and costly to customers especially since the understaffing causes the repair to take a ridiculously longer time then it should. I was told many people have quit due to the poor management. Almost each employee I spoke with said they wished they could do more. They appreciated not being screamed at or cursed at by me as that is what they seem to frequently endure from angry, frustrated customers.

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle as I can unlock the car from my phone for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend ... Read More

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Google - Jul 29, 2025

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle as I can unlock the car from my phone for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend drive me home and back to get my keys. I didn’t get home until 2 am. This was not a minor oversight; it was a complete failure to follow through on a basic promise. Because of their mistake, I was stranded at midnight, forced to make an entirely unnecessary trip, and nearly left without a car for two days. To make matters worse, I had to drive another hour and a half round-trip the next business day to resolve their error and finally retrieve my vehicle. That’s a total of3.5 hours of driving—purely because of their negligence. My time is valuable, and this dealership treated it as if it meant nothing. I attempted to address this fiasco with the manager Ray Maldonado, not once but twice, through phone calls and messages (he has my cell and my email) hoping for some accountability or at least an apology. Both times, I was completely ignored—no return call, no explanation, nothing. This level of disrespect and lack of customer service is absolutely unacceptable. I don’t know if he’s incompetent or just doesn’t care. A business that can’t even bother to respond to a customer’s legitimate concerns clearly has no interest in making things right. This experience was not just inconvenient; it was infuriating and entirely preventable. This VW has shown they cannot be trusted to honor their commitments or value their customers. I strongly advise anyone considering this dealership to save themselves the headache and go elsewhere. I will never return, and I’ll be warning everyone I know to avoid this place like the plague.

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend drive me home and back to get my keys. ... Read More

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DealerRater - Jul 29, 2025

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend drive me home and back to get my keys. I didn’t get home until 2 am. This was not a minor oversight; it was a complete failure to follow through on a basic promise. Because of their mistake, I was stranded at midnight, forced to make an entirely unnecessary trip, and nearly left without a car for two days. To make matters worse, I had to drive another hour and a half round-trip the next business day to resolve their error and finally retrieve my vehicle. That’s a total of3.5 hours of driving—purely because of their negligence. My time is valuable, and this dealership treated it as if it meant nothing. I attempted to address this fiasco with the manager Ray Maldonado, not once but twice, through phone calls and messages (he has my cell and my email) hoping for some accountability or at least an apology. Both times, I was completely ignored—no return call, no explanation, nothing. This level of disrespect and lack of customer service is absolutely unacceptable. I don’t know if he’s incompetent or just doesn’t care. A business that can’t even bother to respond to a customer’s legitimate concerns clearly has no interest in making things right. This experience was not just inconvenient; it was infuriating and entirely preventable. This VW has shown they cannot be trusted to honor their commitments or value their customers. I strongly advise anyone considering this dealership to save themselves the headache and go elsewhere. I will never return, and I’ll be warning everyone I know to avoid this place like the plague.

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Great Dealership!!! Everything went so smooth! Loved it! Jahaira was great! I love my VW

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This has been by far the best dealership to work with. They are extremely knowledgeable, honest, and fair. I just leased a 2025 VW Taos SE and I couldn’t be happier. It was a pleasure working with Michelle and the manager Mark. They really exceeded all expectations. I can’t say enough how great this dealership is. Come find out for yourself!

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Very fast transaction, excellent service. My salesperson Michelle was very professional and helpful! Thank you!

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I was happy to come into to the dealership and be able to enjoy the car buying process with my partner. After going back and forth multiple times, Kevin kept his patience with us and showed professional and was always upfront and honest. Have no complains about my vehicle.

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I recently purchased a Volkswagen Tiguan from Tasca Volkswagen Mohegan Lake. The salesperson, Michelle Marricco , was incredibly helpful and answered all my questions.The process was seamless and I highly recommend them. Very happy with my car and outstanding service.

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Making any large purchase in today's environment is stressful for anyone. Kevin Peralta of Mohegan Lake Volkswagon made the process seamless, enjoyable and brought back the “fun” of buying a new car — especially the 2025 Volkswagon Atlas Cross Sport! Not only is Kevin knowledgeable about all of VW's products, he’s extremely pleasant to work with, upholding the value of client relationships to the highest standard. He worked within my framework to find everything I was looking for -- always communicative with updates and ensured I was pleased along the way. One of the easiest transaction ever made. Certainly ... Read More

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DealerRater - Mar 24, 2025

Making any large purchase in today's environment is stressful for anyone. Kevin Peralta of Mohegan Lake Volkswagon made the process seamless, enjoyable and brought back the “fun” of buying a new car — especially the 2025 Volkswagon Atlas Cross Sport! Not only is Kevin knowledgeable about all of VW's products, he’s extremely pleasant to work with, upholding the value of client relationships to the highest standard. He worked within my framework to find everything I was looking for -- always communicative with updates and ensured I was pleased along the way. One of the easiest transaction ever made. Certainly would purchase our next vehicle with the assistance of Kevin and team again. -LC / Somers

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Great customer service from your associates Meet. He goes above & beyond to meet customers needs! He provides amazing customer service! I will recommend all my family & friends to do business with him!

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In an industry where most cars sales folks speak from a highly rigid script it was breathe of fresh air dealing with Stephen. He was professional, informative, transparent, and available even off hours for my 1,000 questions. Post sale support has been A+ as well. Highly recommend

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The entire team at Mohegan VW was great. No hidden fees and great communication. I highly recommend going to see Michelle if you’re in the market for a new car.

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Kevin was helpful, knowledgeable and incredibly patient with me while I hounded him with questions for days before making a purchase. He made the usually grueling task of buying a car, easy and pain free. He also makes himself available post purchase for questions and help if needed. Will definitely use him again for my next purchase.

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Me alegro de haber comprado con ella Hizo que disfrutara mucho mi compra La recomendaría siempre muy atenta

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Our salesman Kevin was so helpful and made it so easy to buy two cars. Thank you again Kevin.

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Nice dealership. Good selection of vehicles and the sales process was low pressure. We’re looking forward to our first service.

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Stephen Yasinsac took the time to find my 2025 Taos. Couldn’t be more happy. He’s extremely professional, patient, and made the process very easy for us.

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Meet was very helpful & courteous. Took the time to fully explain the process start to end. Even after signing all documents with finance officer, he followed up several weeks later to ensure I was satisfied with my purchase.

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el muchacho fue muy respetuoso y mi ayudo con mi compra de carro. Era bien amable y le recomiendo a cualquier persona hablar con el.

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My daughter leased her first car, her salesman Meet was fabulous, he was so professional to both myself, daughter & husband. When I need a new vehicle, I will come back to have Meet help me with my next car.

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Jahaira was friendly, professional and very knowledgeable about VWs and the sales process. With her help and excellent customer service, purchasing a new vehicle went very smoothly!

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Salesperson Meet was excellent! Very personable and on the ball. Would buy from him again.

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Great service and excellent customer service. Friendly staff and accommodating atmosphere. Meet my sales rep was knowledgeable about the vehicle and any potential questions I had.

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Is good seller . Im happy with my vw atlas 2024 recomend visit dealer in mohegan lake new york.

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Kevin made the process of buying our new car easy and worry free. He was responsive during the process and has continued to be available to us should we need him.

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Professional staff, I was highly satisfied with the level of service and attention I received.

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I had a great experience purchasing my new Atlas! Meet went above and beyond to help me trade in my vehicle and made the entire process smooth and stress-free. They were knowledgeable, patient, and took the time to answer all my questions, ensuring I got the best deal. Highly recommend for anyone looking for a hassle-free car-buying experience!

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I purchased my Volkswagen Tiguan in September 2024 from Meet, who was friendly, knowledgeable and very helpful. Highly recommend speaking with him if you are thinking about purchasing a vehicle.

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Meet is the best salesman I have ever worked with! Extremely knowledgeable, personable, and I am so happy with my Taos!

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Meet was great! 10/10 would recommend! He was knowledgeable and cut to the chase.

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Dealership was nice, clean and friendly staff. The dealership was further away from my home but had the car I wanted.

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She was the one who help me a couple months ago, I went to others dealer and for sure she is one of the best sellers person I ever met! Highly recommend ( she knows perfectly what she is doing , and I can say she love her job ) dealer need more people like her .

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Our sales person Meet Jansari was excellent. His care and concern and knowledge of the product was above and beyond at a time when I really needed help. Due to a family health issue, my husband was diagnosed with Glioblastoma Brain cancer and is very ill. I really needed assistance as my lease was up. My husband always took care of things. Meet stepped up to the plate got me the car I wanted helped me through the whole process. VW at Mohegan Lake Motors is wonderful. Thank you Teresa Mcloughlin

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Very good dealership. Meet my salesperson, was amazing! Friendly, patient with my rudimentary technical ability., & helpful. I highly recommend this dealership & recommend you ask for Meet!

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Meet Has been a privilege to work with throughout the process of learning about vehicle options available and process buying a vehicle at Volkswagen

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This dealership is exceptionally clean and the sales men and women do everything for your best interest

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