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Mohegan Lake Volkswagen

They sure do give you the run around I’ll tell you that. I contacted them in July to service my car because my rims were under warranty and had some scratches that needed to get fixed. I asked for a loaner car because the rims will have to be sent out. The day before my appointment I get the xx response of we don’t have any loaner cars. We will call you back. They did not call me back. I let it go and then mid August I reached out because now I needed an oil change as well as getting rims fixed. Might as well do a two for one. I call and complain that no one even called me back about the loaner car and they straight up said “I was going to call you tomorrow.” What a xx response I’m not stupid nor was I born yesterday. Anyways, we made the appointment and I went today. They brought me to Audi and the lady said that they were calling me because apparently AGAIN didn’t have any loaner cars. Miraculously, they had an Audi to loan to me. Clearly you were trying to be me AGAIN. Thank god I never answered those phone calls. I leave to go to work and get a call saying that my coverage for scratches and what not to fix the rims ended in March. AGAIN, another xx lie… I bought my brand new car in January 2025….how does a 3 year warranty end after 2 months…. Not even to mention we bought not only 1 but 2 cars from them. This place is full of lying, scammy people, besides a few that we dealt with. Be careful when buying a car from them, any warranties or getting your car serviced and needing a loaner car. Also, the day before the tire pressure light came on and I put air in it and the light stayed on because I didn’t know how to turn it off and I figured it’s fine it’s going to get serviced tomorrow. I got an oil change and tires rotated, you would think that they would check the tire pressure and turn the light off. That feels very strange to me and makes me wonder if they even did anything with the tires. Do what you want with that extra information.

I am beyond furious with the utterly incompetent and unprofessional service I received from VW. This dealership’s blatant disregard for their customers’ time, convenience, and trust has left me regretting ever doing business with them. If you value your time and sanity, steer clear of this place. I arranged to pick up my car at midnight, with the explicit agreement that the keys would be left in the vehicle for a seamless process. I arrived at midnight to find no keys in the car. I had to have my friend drive me home and back to get my keys. I didn’t get home until 2 am. This was not a minor oversight; it was a complete failure to follow through on a basic promise. Because of their mistake, I was stranded at midnight, forced to make an entirely unnecessary trip, and nearly left without a car for two days. To make matters worse, I had to drive another hour and a half round-trip the next business day to resolve their error and finally retrieve my vehicle. That’s a total of3.5 hours of driving—purely because of their negligence. My time is valuable, and this dealership treated it as if it meant nothing. I attempted to address this fiasco with the manager Ray Maldonado, not once but twice, through phone calls and messages (he has my cell and my email) hoping for some accountability or at least an apology. Both times, I was completely ignored—no return call, no explanation, nothing. This level of disrespect and lack of customer service is absolutely unacceptable. I don’t know if he’s incompetent or just doesn’t care. A business that can’t even bother to respond to a customer’s legitimate concerns clearly has no interest in making things right. This experience was not just inconvenient; it was infuriating and entirely preventable. This VW has shown they cannot be trusted to honor their commitments or value their customers. I strongly advise anyone considering this dealership to save themselves the headache and go elsewhere. I will never return, and I’ll be warning everyone I know to avoid this place like the plague.

Great Dealership!!! Everything went so smooth! Loved it! Jahaira was great! I love my VW

This has been by far the best dealership to work with. They are extremely knowledgeable, honest, and fair. I just leased a 2025 VW Taos SE and I couldn’t be happier. It was a pleasure working with Michelle and the manager Mark. They really exceeded all expectations. I can’t say enough how great this dealership is. Come find out for yourself!

Very fast transaction, excellent service. My salesperson Michelle was very professional and helpful! Thank you!

I was happy to come into to the dealership and be able to enjoy the car buying process with my partner. After going back and forth multiple times, Kevin kept his patience with us and showed professional and was always upfront and honest. Have no complains about my vehicle.

I recently purchased a Volkswagen Tiguan from Tasca Volkswagen Mohegan Lake. The salesperson, Michelle Marricco , was incredibly helpful and answered all my questions.The process was seamless and I highly recommend them. Very happy with my car and outstanding service.

Making any large purchase in today's environment is stressful for anyone. Kevin Peralta of Mohegan Lake Volkswagon made the process seamless, enjoyable and brought back the “fun” of buying a new car — especially the 2025 Volkswagon Atlas Cross Sport! Not only is Kevin knowledgeable about all of VW's products, he’s extremely pleasant to work with, upholding the value of client relationships to the highest standard. He worked within my framework to find everything I was looking for -- always communicative with updates and ensured I was pleased along the way. One of the easiest transaction ever made. Certainly would purchase our next vehicle with the assistance of Kevin and team again. -LC / Somers

Great customer service from your associates Meet. He goes above & beyond to meet customers needs! He provides amazing customer service! I will recommend all my family & friends to do business with him!

In an industry where most cars sales folks speak from a highly rigid script it was breathe of fresh air dealing with Stephen. He was professional, informative, transparent, and available even off hours for my 1,000 questions. Post sale support has been A+ as well. Highly recommend

The entire team at Mohegan VW was great. No hidden fees and great communication. I highly recommend going to see Michelle if you’re in the market for a new car.

Kevin was helpful, knowledgeable and incredibly patient with me while I hounded him with questions for days before making a purchase. He made the usually grueling task of buying a car, easy and pain free. He also makes himself available post purchase for questions and help if needed. Will definitely use him again for my next purchase.

Me alegro de haber comprado con ella Hizo que disfrutara mucho mi compra La recomendaría siempre muy atenta

Our salesman Kevin was so helpful and made it so easy to buy two cars. Thank you again Kevin.

Nice dealership. Good selection of vehicles and the sales process was low pressure. We’re looking forward to our first service.